Customer communications

Dealing Professionally with Customers

  • "Professional Presentation Skills for Sales Engineers" (2 days) - Equips Sales Engineers with the motivation, skills, knowledge and competencies to produce and deliver powerful and compelling presentations in a confident and professional fashion, so enhancing the Company brand.
  • "I have completed a customer presentation to Buyers and Senior Engineers since the course and felt much better prepared and relaxed. I posed questions and waited for answers - I would not have done this before".
    - Professional Presentation Skills delegate feedback January 2014
  • "Ambassador™ Customer Service Skills" (1 day) - Helps personnel at all levels deliver a consistent, efficient and professional customer experience, by gaining a better understanding of customer's needs and wants and Company customer service standards.
  • "Business Writing Skills for Engineering Professionals" (3 half-days) - Helps engineers develop effective and persuasive business writing skills that get result in all aspects of business writing.